MIURA CANADA CO., LTD. PRIVACY POLICY

 Last modified: July 2023

I. Introduction

Miura Canada Co., Ltd. (“Company”, “we” or “our”) respects your privacy. We are committed to protecting it through our compliance with this Policy.

This privacy policy (this “Policy”) describes the types of information we may collect from you or that you may provide when you visit the website https://www.miuraboiler.ca/ (individually and collectively, our “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect: (i) on our Website; (ii) in email, text, and other electronic messages between you and our Website; (iii) through applications installed on Miura Connect hardware; and (iv) when you interact with our services on other applications or webpages, if those applications or webpages include links to this Policy.

This Policy does not apply to information collected by any third party that may link to or be accessible from or on the Website.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, please do not use our Website. By accessing or using this Website, you agree to be bound by the provisions of this Policy. This Policy may change from time to time. Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

II. Children Under the Age of 18

 Our Website is not intended for children under 18 years of age (in each case, an “Underage Person”). No Underage Person may provide any personal information to or on the Website. We do not knowingly collect personal information from Underage Persons. If you are an Underage Person, do not use or provide any information on this Website or register on the Website. If we learn we have collected or received personal information from an Underage Person without verification of parental consent, we will delete that information. If you believe we might have any information from or about an Underage Person, please contact us at  Privacy@miuraboiler.ca.

III. Information We Collect About You and How We Collect It

 We collect several types of information from and about users of our Website, including information that on its own or, reasonably, in combination with other information can be used to identify an individual (in each case, “personal information”). This information may be collected directly from you, such as when you complete and submit a form or when you open or update an account on our Website, or indirectly through the Automatic Data Collection Technologies described in further detail below.

Examples of information that we may collect from or about you include:

1. Contact Information – including your name, mailing address, email address and telephone number;
2. Social Media Account Information – If you connect to our Website through a social media account, we may receive information about your account (such as your account handle);
3. Device Information – such as your hardware model, IP address, other unique device identifiers, operating system version and settings of the device you use to access our services;
4. Usage Information – such as information about the time and duration of your use of our Website, what links or materials you click on when using our Website, whether you open the emails that we send to you, whether you make a purchase after seeing or clicking advertising we serve, the search terms you use, and other information about your interaction with content offered through our Website;
5. Location Information – including your computer’s IP address or general location (e.g. municipality/province or territory/country), or with your express consent, your mobile device’s GPS-based location.

IV. Automatic Data Collection Technologies

 As you navigate through and interact with our Website, we may use certain technologies (“Automatic Data Collection Technologies”) to collect automatically information about you and your device.

The Automatic Data Collection Technologies we primarily use for this collection may include:

1. Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
2. Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information section below.
3. Web Beacons. Pages of the Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

V. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

1. Providing Services – Primarily, we collect your information in order to provide you with services or to otherwise fulfill the purposes for which you have provided your information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry.
2. Development – We use the information that we collect to provide, support, personalize, and develop our Website, products, and
3. Support/Investigation – We will use your information to provide you with support and to respond to your inquiries. This support includes the investigation and address of specific matters that you bring to our attention as well as the general monitoring of service levels to continually improve our responsiveness to our customers.
4. Security – If and as necessary, we use the information we collect to help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
5. Research and Development – We aggregate and use information that we receive for testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
6. Compliance – To the extent required by applicable law, we may be required to use and disclose your personal information to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
7. Corporate Transactions – Subject to strict confidentiality and data protection requirements of any third party receiving information, we may disclose your personal information to a third party in order to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.

If you do not want us to use your information in this way, please contact us at  Privacy@miuraboiler.ca.

VI. Disclosure of Your Information

We may disclose, without restriction, aggregated information about our users, and information that does not identify any individual.

We may disclose your personal information to certain third parties. The level of disclosure will vary depending on the recipient as well as the sensitivity of the personal information being disclosed.

1. Subsidiaries/Affiliates. We may disclose personal information to our subsidiaries and affiliates in order to fulfill any of the purposes stated in Section IV above.
2. Service Providers. We may share information with companies providing services on our behalf, in order to facilitate the Company’s provision of services, to perform service-related activities or to assist us in analyzing how our services are used.
3. Social Media Services. If you connect a social media account with your Website account or engage with our services through a social media platform, we may share your personal information with that platform, and it may share certain personal information about you with us. We may use this information to personalize your experiences on the Website, or to provide you with offers or other products or services you may request. Each social media platform’s use of the shared information will be governed by it own privacy policy and your social media account settings. If you do not want your personal information shared in this way, do not connect your social media accounts with the Website account.
4. Other Parties In Connection With A Corporate Transaction. We reserve the right to transfer any information we have about you to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred.
5. With Your Consent/At Your Direction. In addition to the sharing of personal information described in this Privacy Policy, we may share your information with third parties whenever you consent to or direct such sharing.
6. In Compliance With Applicable Law. We may provide your personal information to relevant government or regulatory authorities in order to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
7. Enforcement of Rights. We may disclose your personal information where we reasonably deem such disclosure necessary to enforce or apply our terms of use https:// and other agreements, including for billing and collection purposes.

VII. Personal Information Storage Time

We will keep your personal information for as long as it is needed to fulfil the purposes for which it was collected and in order to comply with legal or regulatory requirements. This may mean that some personal information is held for longer than other information.

VIII. International Transfers.

While we are headquartered in Canada, please be advised that information you provide to us or that we obtain as a result of your use of the Website may be collected in your jurisdiction and subsequently transferred to, stored and/or processed outside of your jurisdiction (including, for residents of Québec, processing and storage of information outside of Québec) in accordance with the other provisions of this Privacy Policy and applicable law. Personal information processed and stored outside of your jurisdiction may be subject to disclosure or access requests by the governments, courts or law enforcement or regulatory agencies in that country.

IX. Choices About How We Use and Disclose Your Information

 We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

1. Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function
2. Opting Out of Commercial Electronic Messages. You may opt out of receiving commercial email, text messages and other electronic messages from us – excluding transactional messages – by following the instructions contained in each such message.

We do not control third parties’ collection or use of your information. However, third parties may provide you with ways to choose not to have your information collected or used in certain ways. You may opt out of receiving targeted advertising from participating ad networks, audience segment providers, ad serving vendors and other service providers by visiting websites operated by the Network Advertising Initiative, Digital Advertising Alliance and Digital Advertising Alliance of Canada.

X. Accessing and Correcting Your Information

You can review and change your personal information by logging onto the Website and visiting your account profile page.

You may also send us an email at to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your access to and use of information provided on the Website is governed by our terms of use

XI. Data Security

 We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

XII. Changes to Our Privacy Policy

If we make material changes to how we treat our users’ personal information, we will post the updated version of the Policy on the Website together with the Policy’s updated effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes. The date this Policy was last revised is identified at the top of the document. You are responsible for ensuring that we have an up-to-date, active and deliverable email address for you, and for periodically visiting our Website and this Policy to check for any changes.

XIII. Contact Information

To ask questions or provide comments about this Policy and our privacy practices, contact us at:

Miura Canada Co., Ltd.
4025 Sladeview Crescent, Unit 5-6
Mississauga, Ontario L5L 5Y1
Phone: 1-800-666-2182 ext 222
Email:  Privacy@miuraboiler.ca.
Attn: Privacy Officer